O2 has finally refunded some customers a full 15 years after they were overcharged, though some thought it was a scam.
The letters confirming the refund were headed with the logo of Spanish firm Telefonica, O2’s parent company, causing some people to suspect they were fake.
O2 confirmed they were genuine after people posted them on social media (pictured). One customer, Glenn Pegden, wrote on Twitter (www.snipca.com/35246): “Wow! Just got an unexpected refund cheque from O2 for credit I had on my phone when I left them, back in 2005! I didn’t chase them, I didn’t know it was due, they are just going around fixing 15 year old mistakes. Nice work Telefonica!”
The refunds varied greatly, with one customer saying they had been offered £127, while another was sent…
