Q JAMES DRAVEN, HARROGATE
Why is my printer so bad?
A GaGu has probably told you about the miserable year he spent doing telephone tech support for a company that made labels for sandwiches. Maybe he hasn’t. Honestly, he can’t remember, because his brain has been forever damaged by the ugly grind of fixing mission-critical printers operated by a cohort of almost exclusively tech-averse crust-slingers. That is to say, then, that Guru’s opinion on printers is both highly biased and based in harsh reality: these things are, for the most part, horrendous.
Even GaGu, though, can find compassion in his heart for the poor engineers at HP, Canon et al, forced as they are to produce what amount to incredibly complex mechanical devices, but to do so using plastic gearing and…