Most of the UKâs broadband and mobile providers have agreed a âcost of livingâ plan with the Government to help people pay their bills, though itâs unclear whether the measures can be enforced.
BT, Openreach, Virgin Media O2, Vodafone, Three, TalkTalk and Sky, along with several smaller firms, all signed up to commitments at a Government-led âsummitâ in late June.
The pledges include offering struggling customers ways to keep them connected, such as âallowing them to move to cheaper packages without charge or penalty, or agreeing manageable payment plansâ.
Providers also agreed to protect vulnerable customers as a priority, and to raise awareness of their social-tariff deals, which are low-cost packages available to people claiming Universal Credit.
In February, Ofcom said that fewer than two per cent of people eligibleâŠ
