Last December, I bought a Samsung Galaxy Tab S7 (pictured) for my wife’s Christmas present. It’s a super device with great sound, but in June it stopped charging, then finally died completely.
Amazon told me they hadn’t sold the tablet to me directly, so I had to contact the seller who was responsible, called Virtos. Amazon rejected my claim for a repair or replacement because more than two weeks had passed since purchase.
Eventually Amazon wrote to Virtos, who said I was out of time for a refund, repair or replacement. I then spent a lot of time writing letters concerning my consumer rights, but Amazon just went round and round in circles.
Finally, I contacted Samsung directly – and what a difference it made. They sent a DPD van…
